Our Policies
Vaccinations
For the safety of your pet and our groomers, we do require up-to-date records of the rabies vaccination. The collar tag alone is insufficient—we will require either the actual paper documentation or you can email the information to us at luckydogyukon@gmail.com. Please remember to either bring documentation with you or email us before your first visit. Self-administered rabies vaccinations not accepted, they must be administered by a licensed veterinarian.
Walk-Ins
We do walk-in based services but still require an appointment. Walk-in nails start at $20, and we also have a ‘Lucky Paws’ package that includes nail grinding, ear cleaning, tooth brushing, and paw balm starting at $30. Prices vary based on breed size.
Late Fees and No-Shows
If you are late to your appointment, you will either be turned away or charged a late fee depending on your groomer’s schedule. Late fees are determined by the severity of lateness and/or how much it disrupts that day’s schedule. More than 2 late arrivals or no-show appointments on your record will result in all future appointments being paid in full during the booking of your appointment. If you are more than 5 minutes late picking up your dog(s) after our closing time of 5pm, you will be charged a late pick-up fee of $1/min.
Pregnant Dogs
If your dog is currently pregnant, please be aware that we do not groom pregnant dogs here at Lucky Dog. Grooming can be a very stressful event for dogs, and this puts the mother and puppies at risk if the mother overexerts herself. We recommend finding a vet clinic with a groomer on staff for pregnancy grooming.
Aggression or Erratic Behavior
Grooming can be a very stressful activity for a lot of dogs. Some dogs act out in aggression or erratic behavior while grooming, which puts both the dog and groomer at risk of being injured. Here at Lucky Dog we strive to work with every dog and make them as comfortable as possible; however, some levels of aggression and anxiety are not worth risking injury. If your dog is aggressive or is acting erratically on the table, they are at risk of being sent home early without services being done. Clients will only pay for services actually completed.
Ear Plucking
We do not pluck ears at Lucky Dog Grooming. Recent research shows that unnecessary ear plucking can lead to increased risk of ear infection. If your dog does not suffer from chronic ear infections, ear plucking is not necessary. If your dog does suffer from chronic ear infections, it is best to let the vet take care of the ear plucking. Our policy is to shave the inside of the ear of any dog who may require it in order to create airflow and prevent matting; however, all hair inside the ear canal will remain.